It’s been six months since we introduced digital tip permits so now seems like a good time for a retro.
Created with our digital platform vendor we essentially allow users to search the DVLA’s database of vehicles and create a permit for up to three vehicles.
The new permits were styled similarly to the old to create a sense of continuity between the two, but unlike the old, the new permits are viewable and editable through the user’s My Account on our website.
Creating a new permit automatically registers those vehicles with the Automatic Number Plate Recognition (ANPR) system on the gates of each tip and updates this when they amend the vehicles on their permit.
Unlike the previous process there’s no administration required for the majority of applications (applications for commercial and hire vehicles are still reviewed, but through the digital platform), and those permits are issued instantly giving access to the tip straight away.
In the following six months we’ve had over 27,000 permit applications with 96% of people choosing to do this online. We also offer an assisted service over the phone for residents who don't want to use the online service which was taken up the remaining 4% of those applying for a permit.
Not only do the new permits help to meet the expectations of our residents, they’re far more efficient to issue and manage, so you could say our digital tip permits are far from rubbish.
Paper tax discs have long disappeared from windscreens, and more and more people now choose to pay with parking apps instead of fumbling for small change, but up until six months ago we were still asking residents to display a paper permit every time they visited one of our tips.
Alongside this, although residents could apply for a permit online, the rest of the process after they clicked Submit was manual and there was therefore a cost to administering every application and to print and post a paper permit. With an added delay due to the snail mail, the whole process felt a bit 20th Century.
So on 30 November 2021 we launched a new online tip permit.
The new permits were styled similarly to the old to create a sense of continuity between the two, but unlike the old, the new permits are viewable and editable through the user’s My Account on our website.
Creating a new permit automatically registers those vehicles with the Automatic Number Plate Recognition (ANPR) system on the gates of each tip and updates this when they amend the vehicles on their permit.
Unlike the previous process there’s no administration required for the majority of applications (applications for commercial and hire vehicles are still reviewed, but through the digital platform), and those permits are issued instantly giving access to the tip straight away.
In the following six months we’ve had over 27,000 permit applications with 96% of people choosing to do this online. We also offer an assisted service over the phone for residents who don't want to use the online service which was taken up the remaining 4% of those applying for a permit.
Not only do the new permits help to meet the expectations of our residents, they’re far more efficient to issue and manage, so you could say our digital tip permits are far from rubbish.
Comments
Post a Comment