Skip to main content

Posts

Standards and interoperability in social care

Work on standards and interoperability in social care to enable better sharing of data across the public sector has been ongoing for years.

What that means in real terms is being able to provide better, cheaper services by stopping duplication and securely sharing information in and across public sector organisations such as councils and the NHS.

What's important to remember is that IT systems and data are there to support a service, and if services are different, then the schema for data and the IT systems which support the service will be different.

Even when there’s specific legislation such as GDPR, local interpretation can be different, and where there isn’t legislation service delivery can vary even more. So the challenge is really how do we influence the interpretation of legislation where it exists and the overall delivery of services, because only then will we really start to solve this problem.

Whilst this is often posed as a digital or IT problem, it’s a human issue no…
Recent posts

Technology is easy, culture is hard

As statements go, "technology is easy, culture is hard" is neither original nor totally accurate. It was however the catalyst for the first Digital by Design Day, held yesterday at my place.

Technology isn't easy, but it's getting easier.

Creating a new digital service is a bit like baking a cake. In the well stocked cupboards below I need ingredients from three shelves and a couple of things from outside, in the fridge.


It's not as easy as throwing things together in a bowl and hoping for the best, there's some knowledge and skill involved, but following the right recipe, and with the right ingredients success can be achieved.

Building a digital service is similar. Start with the right ingredients, or technical capabilities (some are shown below) and the right recipe, and with knowledge and hard work you can create a great service.


For example using forms, integration, email, BPN and our line of business waste system we've automated over 7,500 requests pe…

How is Pipeline helping to fix the plumbing?

LocalGov Digital is the association for professionals working in and around local government digital, of which I'm currently Chair. We're the voice of local government digital practitioners and offer a range of services to our members for free, to aid collaboration between councils to help deliver better, cheaper services. One such service is Pipeline.

Back in 2013 I wrote about a Kickstarter for Local Government.

The idea was to kick start collaboration between councils by creating a platform on which could councils could publish details of the projects they were working on, and update people as they progressed. Its aim was to stop duplication; doing the same thing separately in hundreds of councils across the country, and therefore reduce waste and cost across the sector.

In 2014 I created the first iteration of Pipeline built in C# on an open source wiki, and quickly roped in Ben Cheetham to help develop it with me.

The initial response was great, with over 50 councils sign…

Building booking capabilities

As a general rule, legacy lock-in and monolithic IT can stifle innovation and make change harder.

You're tied to the road map of one supplier to deliver a whole service, to which you're just a single customer often amongst hundreds. Sometimes this isn't all bad, particularly for a general function such as as finance or HR where there are many mature products on the market, but not often.

One alternative is to build your own services from the ground up. For example around 10 years ago we created our own fault reporting service in C# .NET through which between 60% and 70% of requests for service about the roads and countryside are now raised. Since then products such as Fix My Street have evolved and we were one of the first councils in the UK to create an Open311 Service.

The problem with building your own service from scratch is it takes time and resource. Just adding a couple new fields can take days of coding, testing and deploying.

So if old-school IT is inflexible, an…

Doing a few good things well

In September the Ministry for Housing, Communities and Local Government (MHCLG) invited expressions of interest (EoI) from councils, in their £7.5m Local Digital Fund. This week MHCLG released details of the EoIs they received, and you can see all 389 here.

An unintentional outcome of the volume of EoIs MHCLG received is that collectively they serve as a snapshot of the current state of digital and transformation in local government. David Neudegg tweeted this great summary of them as a whole:
An interesting and illuminating list of proposals that highlight the current variation of levels of understanding of digital across the sector https://t.co/PbGPB6w2nU — David Neudegg (@PublicaMD) October 26, 2018I've taken a look through many of the EoIs and they seem to fall into fall into four categories:
1) Things that shouldn't need funding

LocalGov Digital was formed in 2012, in part to aid collaboration across local government. Since then it's become a national network to share …

LocalGovCamp 2018 Notes

Here are my rough and random thoughts on LocalGovCamp 2018, published less than 24 hours after the end of the event.

As usual Nick Hill, put on another great event with help from other LocalGov Digital members. Although 2018 was probably the best attended LocalGovCamp I've been to, a noticeable trend since 2015 that became very apparent this year is that more people now come on Friday than Saturday.

There are many assumptions you can make from this. Perhaps digital and therefore LocalGov Digital has become more mainstream so is now seen as a legitimate work thing. We've certainly never had video address from a minster inviting attendees to apply to a £7.5m Local Digital Fund before.

Friday saw a wide variety of digital innovation workshops. I head more about how to apply for the Local Digital Fund, Jonathon Flowers provided an insight into why change is hard, and Esko Reinikainen spoke about network mapping and analysis.

It was also the second time this year I've attended …

Pattern and process projects for a local government library

A few weeks ago I wrote a piece about a pattern and process library for local government which seems to have gained quite a bit of interest. You can read the piece here.

It finished by asking people to get involved in one or more of three strands
Providing patterns and processes for the shared library Helping to scope, design and build the library Helping define and create the standards  and as a next step I thought it might be useful to define these a little more.

Providing patterns and processes for the shared library 

Any repository needs content, but far from this being a one off exercise, this content needs to be curated and refined in a sustainable way.

I've learnt from experience that once the initial flurry of interest is over, the hard work of keeping something up to date begins and that's when many people lose interest. It was this, and BCCDIY that prompted my very first post on this blog in 2010.

It's also something that both Mark Wilson and Mark Thompson also hig…