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Showing posts from 2019

Standards and interoperability in social care

Work on standards and interoperability in social care to enable better sharing of data across the public sector has been ongoing for years.

What that means in real terms is being able to provide better, cheaper services by stopping duplication and securely sharing information in and across public sector organisations such as councils and the NHS.

What's important to remember is that IT systems and data are there to support a service, and if services are different, then the schema for data and the IT systems which support the service will be different.

Even when there’s specific legislation such as GDPR, local interpretation can be different, and where there isn’t legislation service delivery can vary even more. So the challenge is really how do we influence the interpretation of legislation where it exists and the overall delivery of services, because only then will we really start to solve this problem.

Whilst this is often posed as a digital or IT problem, it’s a human issue no…

Technology is easy, culture is hard

As statements go, "technology is easy, culture is hard" is neither original nor totally accurate. It was however the catalyst for the first Digital by Design Day, held yesterday at my place.

Technology isn't easy, but it's getting easier.

Creating a new digital service is a bit like baking a cake. In the well stocked cupboards below I need ingredients from three shelves and a couple of things from outside, in the fridge.


It's not as easy as throwing things together in a bowl and hoping for the best, there's some knowledge and skill involved, but following the right recipe, and with the right ingredients success can be achieved.

Building a digital service is similar. Start with the right ingredients, or technical capabilities (some are shown below) and the right recipe, and with knowledge and hard work you can create a great service.


For example using forms, integration, email, BPN and our line of business waste system we've automated over 7,500 requests pe…

How is Pipeline helping to fix the plumbing?

LocalGov Digital is the association for professionals working in and around local government digital, of which I'm currently Chair. We're the voice of local government digital practitioners and offer a range of services to our members for free, to aid collaboration between councils to help deliver better, cheaper services. One such service is Pipeline.

Back in 2013 I wrote about a Kickstarter for Local Government.

The idea was to kick start collaboration between councils by creating a platform on which could councils could publish details of the projects they were working on, and update people as they progressed. Its aim was to stop duplication; doing the same thing separately in hundreds of councils across the country, and therefore reduce waste and cost across the sector.

In 2014 I created the first iteration of Pipeline built in C# on an open source wiki, and quickly roped in Ben Cheetham to help develop it with me.

The initial response was great, with over 50 councils sign…