Between April and October 2014 the number of transactions per day on westberks.gov.uk almost doubled. I went into how it was achieved here , but the short story is less, better quality information, and more, good quality digital services supported on devices right down to 320px wide using RESS . There's still much more to do though. If you stand still online, then you're less likely to continue to meet the evolving needs of customer expectations and technology. Whilst the project to launch our new platform might have finished, we're conducting continuous improvement, prioritised by actual numbers for services used on a Transactions Dashboard . If I had one thing to pass on from this it's about minimum viable products, or perhaps a better phrase is a minimum usable service. What I mean by this is get your digital service to a usable state, test it in alpha, launch it in beta, gather data and improve it until you're happy to launch it live, then continue to ...
Local Government, Digital.