Skip to main content

Posts

Showing posts from December, 2013

The internet of broken things

When most people refer to something as Web 3.0 I usually call shenanigans. When Sir Tim Berners-Lee calls something "a component of Web 3.0" I take notice. This is what he said of the Semantic Web.

The Semantic Web is the "internet of things", compared to Web 1.0 and 2.0 which perhaps could respectively be described as the "internet of information" and the "internet of services". Back in 2011 I was already boring people about "being objective", but a conversation with the award winning Carl Haggerty this week reminded me of this again.

So what's it got to do with local governments?

Councils look after a huge number of physical assets. My area has 10,000+ streetlights for example, and at some point they'll all exist as an entity on the internet. Actually, they kind of do already.

Here's a link to report a problem with the streetlight nearest to where I work for example. In fact you could do the same with any of the 10,000+ …

Social media and the internal digital divide

There's an elephant in the room of channel shift. In fact it's knocked through to social media's gaff and is currently residing in the whole ground floor of the digital comms building. I'd been meaning to write about this for a while and Helen Reynolds post asking "Isn’t it time ALL employees were encouraged to use social media" promoted me into doing so.

Channel shift encourages not only customers to use digital, but also those providing the service to communicate with service users using digital too. That might be using social media, a Customer Relationship Management system or some other electronic means.

In my LocalGov Digital role I talk to lots of people, in lots of organisations, in lots of sectors and one thing is apparent; the standard of literacy of some delivering services is perceived as not good enough to communicate effectively using digital.

This is not in any way a judgement on their professional capability. I myself once worked with a compute…