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Showing posts from October, 2019
Despite discussions of more devolution you may see in the media, slowly but surely local government services are being centralised.  In this piece I'll highlight a few examples, and suggest what this might mean for councils.

The first high profile service to be centralised under the GOV.UK banner was Register to Vote, or more accurately as it says underneath its page title, apply to register to vote. Whilst the creation of this service was good start, it doesn't meet the new Service Standard in that it fails point number eight which is "Iterate and improve frequently", and it arguably doesn't meet a few others too.

Because of this it's never really achieved it's full potential, and not only does it not meet a basic user need of telling people they don't need to register to vote, it creates additional unnecessary work for electoral registration teams in councils because you can register to vote as many times as you like, even if you're already regi…