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Showing posts from October, 2015

Observations of a Digital by Default Service Assessment

In September I wrote about attending a Digital by Default Service Assessment and last week I did just that. Before I start I should say that this piece isn't an assessment of the assessment, it's just a collection of ideas related to how it might work for Local Government, based on four hours of observation.

So firstly, I have to say it's difficult being an observer. Like everyone else in the room I have a passion for public sector digital and not being able to comment at any point is extremely frustrating. That's the deal with being an observer though and in fact if I had been allowed to comment I would have influenced the very process I was there to see. Gonzo digital assessments this ain't.

As you'd expect the assessment follows the Digital by Default Standard, and it's split into themes  relating to the 18 points which are roughly:
User needs/testingQuestions about the team supporting the serviceDigital inclusion and contingency planningTechnical archite…